Terms of engagement

Last updated: August 2026 · Version 1.0

1. Obligation of means, not of result

This is the most important clause in the contract and that is why it comes first. Read it twice.

ECOM OLIMPO takes on an obligation of MEANS, not of result. We undertake to carry out the service with the diligence, technical competence and resources expected of a professional in this sector, applying our methodology and dedicating to the project the time and the means committed. We do not undertake, and cannot undertake, to get you any particular financial result.

Specifically, and without this list being exhaustive, ECOM OLIMPO does not guarantee or promise:

• A volume of sales, orders, turnover, profit or margin.
• A return on ad spend (ROAS), a cost per acquisition (CPA), a cost per click, a cost per thousand impressions or any other performance indicator.
• A number of visitors, leads, subscribers or followers.
• A position in search engines or a volume of organic traffic.
• The approval of ads, the approval of advertising accounts or continued access to third-party platforms.
• That the project will reach profitability within any particular timeframe, or that it will reach it at all.

The financial result of an ecommerce business depends on factors that are not within our control: the market and its seasonality, the competition, the product and its margin, the price, the supplier and their lead times, logistics, the capital you put into advertising and how long you sustain it, the decisions you take yourself, changes to the algorithms, policies and prices of the advertising platforms, and the regulations that apply to your activity. We control none of those factors, and that is why we do not promise them.

What we do commit to deliver, and what ECOM OLIMPO answers for, is this:

• Delivering the deliverables described in the proposal, complete and within the agreed timelines.
• Reviewing every advertising account under management at the frequency agreed in the proposal, with a dashboard of ROAS, CPA and margin, and reporting the numbers to you exactly as they are.
• Applying explicit decision criteria, communicated in advance, for killing, holding or scaling a campaign.
• Telling you the bad news as fast as the good news, and in writing.
• Working with your accounts, your assets and your access credentials, without holding them or making them conditional.
• Telling you, if at the diagnostic stage or during the project we do not see enough margin for the project to make sense, that it does not make sense, instead of letting it run.

2. Who you are contracting with

These general terms govern the engagement of the services provided by ECOM OLIMPO - FZCO, a free zone company incorporated in the United Arab Emirates, with its address at IFZA Business Park, DDP, Dubai, United Arab Emirates ("ECOM OLIMPO", "we", "us").

In this document, "you" or "the Client" means the company, corporate entity or self-employed professional engaging the services. The two expressions are equivalent.

3. Subject matter and scope

ECOM OLIMPO provides professional ecommerce execution services. Depending on the package engaged, these may include:

• Niche and product research and validation.
• Building, configuring and populating Shopify stores, including bespoke theme development.
• Production of advertising creatives and ad copy.
• Structuring, launching, managing and optimising advertising campaigns on Meta and other platforms.
• Customer service, email and CRM automations.
• Catalogues and multi-market configuration.

The exact scope, deliverables, timelines and price of each project are set out in the commercial proposal we send you in writing and which you expressly accept. The proposal prevails over these terms wherever it contradicts them; these terms apply to everything the proposal does not cover.

3.1. Business-to-business engagements only

ECOM OLIMPO's services are engaged only with companies, corporate entities and self-employed professionals acting within their business or professional activity. We do not provide services to consumers. At onboarding we will ask for your tax details to evidence this, and the engagement is conditional on you providing them.

If, despite the above, it turns out that you are contracting as a consumer, the mandatory consumer protection rules of your country of habitual residence will apply, and any clause in these terms that contradicts them will not be enforceable against you. In that case, and this being a distance contract, you would have 14 calendar days to withdraw without giving reasons, unless you had expressly requested that performance begin during that period and the service had been fully performed, in which case the right of withdrawal is lost once performance is complete, provided we have expressly informed you of this.

4. How the engagement is formed

The process is always the same, and there is no contract until the last step:

1. Diagnostic. You fill in the form and we talk. It is free and binds neither party to anything.
2. Proposal. If we see a fit, we send you the scope, deliverables, timelines, price and specific terms in writing. If we do not see a fit, we tell you and that is where it ends.
3. Acceptance. You accept the proposal in writing, by email or by signature. That is the moment the contract comes into being.
4. Invoice and initial payment. We issue an invoice in line with what was agreed.
5. Kick-off. The project starts once both conditions are met: the initial payment has been received, and you have handed over access credentials and materials.

Each commercial proposal states how long it stays valid. After that period it may be revised.

5. Prices, taxes and payment

ECOM OLIMPO's services are billed in line with the ranges published on ecom-olimpo.com: managed Meta Ads campaigns from $2,000 to $3,500 a month, a store or site from $4,000 to $7,000, retention and automation from $1,200 to $2,400 a month, and a full project from $5,000 (AED 18,000). Those ranges are indicative. The specific price of each project is set in the proposal according to scope, and that is the price that prevails.

• Prices are expressed in US dollars and do not include taxes, bank charges or currency conversion fees, which are for your account.
• ECOM OLIMPO - FZCO is an entity established outside the European Union, so it invoices without charging EU VAT. The tax treatment that applies in your own country and to your own status — including any tax you have to account for yourself — is your responsibility, and we recommend you confirm it with your adviser. We will ask you for your tax identification number in order to issue the invoice.
• Unless the proposal says otherwise, payment is made by bank transfer or by the means indicated on the invoice.
• Invoices fall due on the date stated on each one. Non-payment entitles ECOM OLIMPO to suspend performance on 5 calendar days' prior written notice, without this giving rise to any right to compensation or extending any timeline, and to claim any late payment interest due.

5.1. Ad spend is not included

The budget you put into advertising is not part of our fees and you pay it yourself, directly to the platform, from your own payment methods. ECOM OLIMPO does not advance, finance or handle the collection of ad spend. Where the proposal states a recommended minimum investment, that is a technical recommendation based on what the system needs in order to produce usable data, not a commitment to a result.

6. Timelines and dependencies

The timelines in the proposal are calculated on the basis that you hand over what we need on time: access credentials, materials, product information, supplier details, approvals and answers.

• Timelines start running once the two kick-off conditions in clause 4 are met.
• Timelines are suspended for as long as we are waiting on a hand-over, an approval or an answer from you, and resume once we receive it.
• If the wait exceeds 30 calendar days, ECOM OLIMPO may reschedule the project subject to its availability, or treat it as concluded and invoice the work carried out up to that point.

7. Your obligations

For this to work, you undertake to:

• Provide truthful, complete and up-to-date information, including your tax details.
• Hand over the access needed to your platforms, accounts and tools, and keep it working throughout the project.
• Be the legitimate owner of the accounts, domains, trade marks, images, texts and other materials you give us, and hold the rights to use them.
• Respond to approval requests within reasonable timeframes.
• Comply with the regulations applicable to your own activity and your own store: data protection, ecommerce, pre-contractual information, right of withdrawal, warranties, labelling, product safety, industrial property, customs and tariff obligations, and any others. We execute; regulatory compliance for your business is yours, without prejudice to our flagging anything we spot.
• Not require us to publish advertising claims that cannot be substantiated, promises of results, testimonials that are not genuine, or any content that breaches unfair competition or advertising law or platform policies. We reserve the right to refuse to execute that kind of content, and repeatedly demanding it is grounds for termination attributable to you with the consequences set out in clause 12.

8. Third-party platforms

The service relies on platforms we do not control: Meta, Google, Shopify, TikTok, payment gateways, email providers and others.

• Their policies, algorithms, prices, features and approval criteria change without notice and without any involvement from us.
• The rejection of an ad, a spending limit, or the restriction or blocking of an advertising account, a profile, a page or a store is not attributable to ECOM OLIMPO, unless it is established that it results directly from a breach by us of those policies committed with gross negligence.
• If a platform restricts an account, we undertake to assist you with the appeal process using the reasonable means available to us, without guaranteeing the outcome of that appeal.
• Subscriptions, licences and fees for those platforms and for third-party apps are for your account and are not included in our fees, unless the proposal expressly says so.

9. Intellectual property

• The specific deliverables produced for you — your store's theme, creatives, ad copy, catalogues, configured automations — are assigned to you exclusively and without territorial or time limit once the agreed price has been paid in full, for exploitation in your own business. Until payment in full, ECOM OLIMPO retains ownership.
• ECOM OLIMPO's tools, methodologies, templates, frameworks, internal processes, software and pre-existing know-how, including the "our working method" (insured ecommerce) method and its documentation, remain our property. Over these you receive a non-exclusive, non-transferable licence limited to your own project: you may not resell, sub-license, redistribute or teach them to third parties.
• The materials you give us remain yours. You grant us the licence needed to use them during the project to the extent strictly necessary to provide the service.
• Use as a commercial reference: ECOM OLIMPO will not publish your name, your brand, your store, your screenshots or your figures without your prior, specific written authorisation. If you do not give it, any case study we publish will be anonymised and free of details that could identify you. You can revoke that authorisation at any time and we will remove the reference from our own channels within a reasonable period.

10. Confidentiality and data protection

Both parties undertake to keep confidential any non-public information they access by reason of the contract, during its term and for 3 years after it ends. This does not cover information that is or becomes public without any breach, information already lawfully known, and information that must be disclosed under a legal requirement.

Where performance of the service involves ECOM OLIMPO processing personal data for which you are the controller — for example, your store's customers or your mailing list — ECOM OLIMPO acts as a processor and both parties will enter into the corresponding data processing agreement in accordance with article 28 of the GDPR, which will be annexed to and form part of the main contract.

The processing of your data as a contact and as a client is described in the Privacy policy, including the international transfer to the United Arab Emirates.

11. Liability

• ECOM OLIMPO is liable for direct damage actually caused by a breach of its contractual obligations.
• Liability for indirect damage is excluded, and in particular for loss of profit, lost sales, lost business opportunities, reputational harm, loss or corruption of data attributable to third parties, and for advertising spend that does not produce the expected return.
• Financial cap: ECOM OLIMPO's total aggregate liability on any ground arising from the contract is limited to the amount of the fees actually collected by ECOM OLIMPO in the 12 months preceding the event giving rise to the claim. Ad spend, not being a fee of ours, does not count towards that cap.
• These exclusions and limits do not apply in cases of wilful misconduct, gross negligence, damage to life or physical integrity, or in any other case where the applicable mandatory law does not permit liability to be limited.

12. Term, cancellation and termination

• Fixed-scope project services end with the delivery of the agreed deliverables.
• Recurring services run for the term stated in the proposal and renew for equal periods unless either party gives written notice 30 calendar days before the renewal date.
• If you cancel a project already under way, we will invoice the work carried out and any commitments already entered into with third parties up to the cancellation date. Amounts already paid that correspond to work carried out are non-refundable.
• ECOM OLIMPO may terminate the contract for non-payment, for serious breach of your obligations under clause 7, for lack of cooperation preventing performance of the service for more than 30 days, or if we are required to execute content we consider unlawful or contrary to platform policies. In those cases we will invoice the work carried out.
• You may terminate the contract if ECOM OLIMPO seriously fails to meet its deliverables or timelines and does not remedy this within 15 calendar days of your written notice.

13. Refunds

There is no refund tied to results. Because the service is an obligation of means (clause 1), the fact that a project does not reach a given level of sales, ROAS or profitability does not give rise to a right to a refund, provided that ECOM OLIMPO has delivered the agreed deliverables with the diligence committed.

Amounts corresponding to deliverables not carried out are refundable where the contract is terminated for a breach attributable to ECOM OLIMPO under clause 12.

14. Force majeure

Neither party is liable for non-performance due to causes beyond its reasonable control: disasters, conflicts, acts of authority, widespread utility or communications outages, prolonged outages of third-party platforms or cyberattacks on third-party infrastructure. The affected party will give notice without delay and timelines will be suspended for as long as the cause lasts. If it continues for more than 60 calendar days, either party may terminate without penalty, settling the work carried out.

15. Communications

Communications between the parties will be made by email to the addresses designated in the proposal. Email is fully valid for the purposes of notice, acceptance and amendment of these terms, with whatever evidential weight the applicable law gives it. WhatsApp communications are valid for the day-to-day running of the project, but not for notices of termination, claims or formal demands, which must be made by email.

16. Assignment, severability and entire agreement

• You may not assign your contractual position without our written consent. ECOM OLIMPO may subcontract performance in whole or in part, remaining liable to you in all cases for the subcontractor's work.
• If any clause is declared void or unenforceable, the rest remain fully in force and the affected clause will be replaced by a valid one pursuing the closest possible purpose.
• The accepted proposal, these terms and their annexes constitute the entire agreement between the parties and supersede any previous agreement, offer or communication on the same subject matter.

17. Amendment of these terms

We may amend these terms for future contracts. Contracts already entered into are governed by the version in force at the time the proposal was accepted, a copy of which you can request from us at any time. For recurring services, any amendment will be notified 30 calendar days in advance and, if you do not accept it, you may terminate at the end of the current period without penalty.

18. What we publish that binds us, and what does not

The process commitments we publish on ecom-olimpo.com — the free diagnostic, the periodic account review with a dashboard, telling you the bad news in writing, and whatever response time we advertise — are enforceable and are set out as obligations in clause 1 of this document.

What does not constitute a contractual promise is any results figure. The cases, screenshots and data we publish relate to specific campaigns and periods, are identified with their scope and their date, and do not predict what will happen in any other project. No content published on the website, on social media, in ads, in emails, in commercial documents, in videos or said out loud on a call turns that data into a committed result or amends these terms. What binds is the accepted proposal and this document.

No person, employee, contractor, salesperson or affiliate is authorised to promise results on behalf of ECOM OLIMPO. If anyone does, it does not bind us, and we would be grateful if you told us.

This clause governs relations between businesses. If the contract were entered into with a consumer, mandatory consumer protection law may determine that the content of the advertising forms part of the contract even where it is not expressly included in it, and in that case that rule will prevail over this clause.

19. Governing law and jurisdiction

These terms and the contracts entered into under them are governed by the law of the United Arab Emirates. For any dispute, the parties expressly submit to the courts and tribunals of Dubai (United Arab Emirates), waiving any other jurisdiction.

This submission is fully effective between businesses and professionals. If the contract had been entered into with a consumer resident in the European Union, this clause would not deprive them of the protection of the mandatory rules of their country of habitual residence, in accordance with article 6 of Regulation (EC) 593/2008, nor of their right to sue and be sued before the courts of their domicile, in accordance with articles 17 to 19 of Regulation (EU) 1215/2012.

Regardless of this clause, you retain in full your right to complain to the data protection authority that applies to you, on the terms set out in the Privacy policy.

20. Contact

For any question about these terms: info@ecom-olimpo.com · ECOM OLIMPO - FZCO, IFZA Business Park, DDP, Dubai, United Arab Emirates.